Q: Do you have a showroom where I can see your products working?
A: You can view our products at our Brookvale store, Tuggerah store or our Oak Flats store. The address details
for all these shops are at the bottom of every page.
Q: I've emailed you and have not recieved a reply - why?
A: Only Australian sales or tech related enquiries will be answered.
Depending on email volume, this may take a couple of working days.
Q: Do you manufacture or wholesale any or all of the items on your pages?
A: No - we are retailers.
Q: Many of the wood heaters are rated in squares for heating power - what's a square?
A: A square is 10' x 10' so to convert to sq/mts multiply by 9.3
Q: Do you send brochures through the mail?
A: Very rarely! generally only if the particular brochure contains specific info not contained in these pages.
All brochures are available for download where? On the download page right here!
Q: I can't download the brochures - what's happening?
A: The easiest way is to right click the brochure you want and select 'save link as' and save to your desk top or the file of your choice. Because the brochures and info sheets are in PDF format, you will need Adobe reader to view them. If you don't have Adobe reader click on the icon near the top of the page and download it - it's free and easy to use. Then double click the brochure icon and it will open automatically.
Q: If I order a heater, how long will it take?
A: Usually 5 - 10 working days although some of the companies we deal with are quicker. For instance the Morso and Lopi Fireplace orders can take between 3 - 5 working days.
Q: If I am getting a product freighted to me, should I check it before signing for it?
A: YES - Definately! If you suspect any damage may have occured write 'Damaged' next to your signature on the consignment note and let us know as soon as you can so we can get a replacement off to you asap.
Q: I have a wood heater that I want to convert to gas - do you do that?
A: No we don't.
Gas fireplaces are available in two styles, the open gas convection boxes or the glass fronted sealed units. Some are available with pebbles, logs or coals and generally the sealed gas fires are the more efficient.
Gas fireplaces are all different in their installation and flueing requirements but all these specifications are listed on the heater pages. If you're not sure, contact us .
The gas fireplaces listed on these pages are all tested and approved for the Australian market and all are flued so you won't have any problems with emissions or unburned gas fumes escaping into your living space.
Some of these gas flame fires are extremely efficient and some not so. You will notice that some companies call their fireplaces 'decorative' or 'ambient'. This means that not a great deal of heat is produced but they are intended more as a visual fireplace and there are some great looking styles available. Check on the relevant gas heater pages as the output or heating capacity will be listed. Most gas fires are available as zero clearance for flexibility of installation.
We know that most of you will want great looks and plenty of heat so there is a good selection here that will meet both criteria and most importantly, they are available at the right price.
The wood heaters represented on these pages are the best quality available in Australia today!
We are constantly researching fireplaces of all descriptions and we are confident that all the wood heaters and gas fires on these pages are the best in their class and will provide long and trouble free service.
The wood heater manufacturers listed here have different style heaters so the following guide will help. The four main styles of wood heaters are :-
- Freestanding wood heaters.....Morso, Lopi, Regency, Hergom, Invicta, ADF, Clean Air, Jindara, Eureka, Focus, Austroflamm and Heatmaster
- Inbuilt wood heaters.....Regency, Lopi, Eureka, Heatmaster, Jindara, Hergom and Clean Air
- 2 door....Only Eureka and Jindara.
- Zero clearance....Regency, CleanAir, Jindara, Eureka and Heatmaster.
All these styles can be achieved with open fireboxes or the all time favorites, the slow combustion wood heater. All except 2 door of course, which are available only as slow combustion (or wood heater with a sealed door).
Zero clearance wood fires are simply insulated fireboxes that are designed to be 'boxed' into a timber or metal framed surround and triple flued to create the inbuilt fireplace look. Some like the Heatmaster A series insulated fireboxes can also be freestanding.
Almost every fireplace requires some accessories such as a fire screen and fire tools and some just need a good dress up. Have a look through our 'General Information' section for all your fireplace accessories and general fireplace information.
The fireplace accessories section contains everything you may need for your fireplace operation and maintenance.
Fireplace mantelpieces are available for most applications but please check with us for current status.
Abbey Fireplaces also represent wood fired and electric cookers by Esse and Thermalux
All gas fires should be installed by an accredited tradesman in accordance with local codes if any or to ANSI Z223.1 - 1992 and NFPA 54(88) and the requirements listed in the owners manual.
All wood heater installations should be carried out by a licenced tradesman in accordance with AS 2918.